Refund and Cancellation Policy

Membership payments will be enabled after approval from the selected payment provider. Until then, memberships cannot be purchased or activated, and the terms below that describe the paid service will take effect when it becomes available.

Because no payment can currently be taken, there is nothing to refund today. This policy sets out the terms that will apply once memberships become available.

A membership pays for access to analysis and information for the period covered — the written insights, the confidence and risk ratings, and the selections published to your dashboard across the sports included in your plan. It does not pay for a result.

BETAURA provides football and basketball as its flagship sports, with selected coverage across tennis, MMA, rugby and baseball. The sports and packages available to a member depend on the membership plan selected.

This distinction decides most refund questions. A run of losing selections, however long, is not grounds for a refund, and BETAURA does not reimburse stakes because it never receives them. The same limits stated in the Terms of Service apply here:

• BETAURA is not a bookmaker, betting exchange or casino.
• BETAURA does not accept bets or wagers.
• BETAURA does not hold customer stakes or betting balances.
• BETAURA does not place bets for subscribers.
• BETAURA does not pay winnings.
• BETAURA does not control bookmaker decisions or sporting outcomes.
• Predictions are opinions and are not guaranteed.
• Every betting decision is made independently by the user, at the user's own risk.
• Betting involves financial risk, and money can be lost.
• Losing predictions are not grounds for refunds.
• The service is intended only for adults aged 18 and over who are legally permitted to bet where they live.

To state the point directly: a prediction that does not produce the expected result is not, by itself, evidence that the digital service was not delivered. The service delivered is the published analysis, the reasoning, the ratings and the access — all of which you received regardless of how the fixture finished.

A refund will be considered wherever BETAURA has not delivered what was paid for. Each of the following will be investigated on request:

• A duplicate charge, or two charges for the same membership period.
• A clearly mistaken charge, including a charge for a plan you did not select.
• A charge taken after you cancelled, for a period you did not use.
• A failure to deliver access after payment — for example a membership that was paid for but never activated.
• A sustained failure to publish the content included in your plan, caused by BETAURA.
• Loss of access for a significant part of a billing period because of a fault on our side.

Where a service failure of this kind is confirmed, a refund or a credit for the affected period will be issued. Where a refund is due, it is normally returned to the original payment method within a reasonable period once approved.

Refunds required by the consumer law that applies to you will always be honoured, whether or not the circumstances appear in the list above.

Once recurring membership is enabled, you will be able to cancel from your account at any time, without contacting support and without giving a reason.

Cancelling stops all future renewals. Access continues to the end of the period already paid for, and no further charge is taken after that. Cancelling partway through a period does not by itself create a refund for the unused part unless the law where you live requires one.

If a charge is taken after you cancelled, email support@betaurasports.com and it will be investigated and refunded where the charge should not have been taken.

Nothing in this policy removes or overrides rights you have under the mandatory consumer law of your country. Where local law gives you a stronger right — such as a cooling-off period for digital services — that right applies and takes precedence over anything stated here.

Email support@betaurasports.com with the email address on the account, the approximate date of the charge and the reason for the request. Every request is reviewed individually and answered in writing.

Please raise a payment problem with BETAURA before disputing it with your bank or card issuer. A dispute raised without contacting us first usually takes considerably longer to resolve for everyone involved.